Shipping policy

Welcome to MyMerkato Store.
We know that when you order a Item, you want it to arrive quickly and in perfect condition. That's why we've developed a shipping policy that covers everything you need to know about how we handle shipping. From our shipping methods to our timelines and fees, you'll find all the information you need in this policy. We're committed to providing you with the best possible service, and we believe that our shipping policy reflects that commitment. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing MyMerkato Store for shopping. 

1. Deadline of Opening Dispute.

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

Notes:

a.  For bulk purchase orders, the close date usually is around 30 days.

b.  Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

2. Force Majeure.

MyMerkato takes no responsibility for any product damaged, or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. 

3. Shipping Method Limits. 

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. The vender lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries.

Notes:

For DHL, the remote addresses will be charged additional cost.

4. Return. 

Products can be returned to MyMerkato store, but we do not suggest returning products to our warehouses, because the international shipping cost is high, and it takes time; Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

a.  If you indeed want your buyer to return the products, please check our Return policy.

b.  Please return products within 10 days after receiving products.

5.Orders Cancellation. 

For orders cancellation, MyMerkato store offers a full refund before products are processed by warehouses.

a.  After payment, POD orders cannot be canceled as it is customized.

b.  After payment, private inventory orders cannot be canceled as it is special products and only available for you.

c.  After payment, video and photo orders cannot be canceled